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Marketing

How Well Do You Know Your Customers?

Your customers are the most important part of your business, right? So how much do you really know about them? Understanding […]

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How AirBnB Has Given Local Restaurants a Boost

The AirBnB phenomenon was not a completely ground breaking concept. The concept of staying at a guesthouse and kipping in a […]

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Independents vs Branded in the US of A

I was fortunate to be invited to a wedding in California a few weeks back. Having to travel that far […]

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Bad reviews – should you respond?

  It is never nice receiving a bad review online, and with the ever-increasing platforms that a customer can now write a review on, it has become more and more difficult to […]

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Pokemon Go – The Virtual World Made into Reality

  For those of you who were absorbed in the Pokemon games as a child, you may now be spending […]

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Is Your Brand Reflected in Your Customer Service?

Many companies make a fundamental error in thinking that their brand is simply a logo used on their business cards, […]

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The Klopp Effect – Why Hotel Managers and Football Managers Aren’t So Different

Some of you may know that I am a big Football fan (Soccer for the Americans out there). My team, […]

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Five Step Guide To Generating Direct Hotel Bookings Online

Umi Digital was set up in 2010 for one major reason, which was to empower hotels and hospitality business to […]

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Selling Food without Words

I love food. I love eating it, cooking it and love wandering around markets or cook shops thinking of my […]

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