Website Maintenance and Support

New Feature Development

As your business changes, your website needs to evolve. With our support package, you will have a number of hours each month to implement new features that enhance the site. These will be carefully planned with your account manager to maximise the time allocation and be released onto a staging site for approval prior to public launch. Some recent features that were delivered for clients on our support package were:

• Integrating new booking engines
• Adding personalisation throughout
• Adding on-site ecommerce
• New data capture techniques to grow database

Bug Fixes and Maintenance

As digital tooling evoles with new browser versions code libraries and server technology; bugs and conflicts are going to be part of any website journey. While our build process keeps this to a minimum, and it is essential to have a team in place ready to handle any issues as and when they arise.

Our support desk is highly trained to deal with issues quickly and efficiently. Bugs may arise through any of these cases:

• A new version of WordPress is launched
• PHP updates (Server language)
• Browser updates to Chrome and others
• Launch of new devices with new technologies
• Plugin upgrades across WordPress network

Security

Malicious users will be targetting your site each and every day so it is essential to have robust security protocols and firewalls in place. In fact our system blocks thousands of malicous attempts each month.

We have partnered up with the best-in-class WordPress hosting provider, WP Engine and offer the following security benefits:

• Forced secure passwords
• Free SSL certificates
• Plugin scans and checks
• Extensive disk write logs
• Encrypted media backups
• Proprietary firewall

High Performance Hosting

Server speed is a significant component in the performance of a site. The science is there to show decreasing conversion rates as load times increase. Over 5 years ago we recognised WP Engine as the leading WordPress enterprise solution and have worked with them ever since. Among many other features, our hosting packages provide:

• EverCache technology reduces load on server
• Up to +40% page speed increase on migration
• 99.99% SLA with uptime protection
• Platform optimized for WordPress
• CDN for fast delivery

Training and Assistance

One of our core values is a “Love of Learning”. This transcends our own learning and has made us enthusastic teaches as well. Our values lie in the idea that we work with you and not for you. Ways we do this are through:

• Dedicated account management
• Client training days in our office
• Software tutorials
• Free webinars for clients
• Educational newsletters and blog posts