Outstanding Website Maintenance and Support

Website Maintenance Overview

Website maintenance is a time-consuming but highly necessary process which requires detailed regular attention and a certain degree of technical knowledge. You, however, are busy running your own business and may not be lucky enough to have the time to devote to taking care of your website properly. Our maintenance services are designed to take the headache away from you and free up your time to manage your business, safe in the knowledge that your website is being looked after.

Provided your website is powered by WordPress or other supported framework, we can take over the regular tedious but necessary tasks such as updating the core software and any installed plugins. This is necessary to ensure your site remains secure and does not become exposed to vulnerabilities which can be exploited by hackers. We will also run and maintain regular backups of your site in case of disaster, as well as tweaking its performance regularly to ensure everything runs smoothly at all times.

As well as essential maintenance, we will also handle content, technical and design-related updates to your website so you don’t have to worry about breaking things when you want to make a change or add something new. Just give us a call or send us an email and we will handle it all for you. If you need it, we can even host your website for you as part of the package.

Our maintenance packages are based on an allocation of time units and number of updates, allocated on a monthly basis. The number of units and updates you require depends on how often your website needs to be updated.

How does it work?

After selecting your package, you will be given a specific number of hours’ worth of updates per month. Time units are broken into 15 minute blocks, so that is the minimum you will be charged for any given task. At the end of the month, any remaining time units will be carried over to the next month, for a maximum of 3 months.

When you want an update to be made, you can either call us or email our dedicated support system at [email protected], with details of the update you wish to be made. We will then respond with an estimated delivery time and a number of time units required to complete the task.  Most updates are completed within 48 hours and often within the same day. Larger updates will take longer but you will be notified in advance of the time required so you can make a decision on whether to go ahead.

What is an update?

Our packages are designed for routine website update tasks and are not intended for bespoke software development. As a broad definition, an update includes anything that can be achieved within your website installation without drastically altering it the core codebase. An example of something that would fall outside of the service range would be a brand new eCommerce platform or a bespoke booking engine application, either of which would require a lot more work than any of our packages allocate and would need to be costed separately. In the vast majority of instances this won’t be the case but if you are in any doubt, just give us a call to chat about it.