Bespoke Travel Software
The power belongs to those who integrate. With the travel sector advancing its technological capabilities every day, the requirement for integrations and aggregations now sits at the core of a travel businesses ability to succeed. Travellers demand experiences that span sectors, geographies and suppliers so a strong technical backbone is essential to facilitate these diverse travel requirements.
To bring your ideas to life, we always embark on a pre-scoping project to explore all existing software, potential tools and give you a roadmap of how a project might look with Umi Digital. This process creates a blueprint for us to either progress with or take elsewhere. Our consultants are heavily training on understanding and communicating complex technical problems and turning them into easy-to-follow steps for all to understand and buy in to. This not only eases the development process but it also empowers travel companies to truly understand the capabilities and functionality behind their new tech solutions.
Code quality can literally make or break an online travel agency. The Umi Digital approach is to match a custom technology stack to the business objectives rather than fitting the requirements around existing technological capabilities.
Transparency is essential in these bespoke build projects, so we have pioneered an incredibly transparent project management process. All our clients have private access to their very own project dashboard that is used by all stakeholders to ensure everyone is on the same page and expectations are managed.
One thing all the travel titans have at their core is phenomenal user experience; using data to drive design and marketing decisions. Our experienced design team will start by performing a detailed analysis of similar systems, existing platforms, test concepts, wireframe extensively and finally render beautiful web app designs. Our designs are built to be modular and to flex over time as new ideas and test results reveal improved UI. We treat all user interfaces as living breathing entities that are designed to evolve and adapt over time based on how users interact with the platform.
Through our experiences of integrating 30+ booking engines, property management systems, payment gateways and Touring APIs, we are well-positioned to facilitate bespoke and custom integration work for your business. Our technical expertise and deep experience of the sector allow us to deliver value with commercial travel mindset as well as technical superiority.
Umi Digital are also pioneering how decoupled CMSs (such as contentful) can be implemented across the travel sector in order to future proof your content infrastructure, allowing your content to be implemented in any platform in the future without costly migrations.
Taking online payments quickly and effectively as travel businesses is essential for locking in guest interest (in the form of deposits) and achieving positive cash flow. Our experience of Stripe, PayPal and World Pay has given us the toolset to create seamless payment processes that are PCI compliant.
Technology doesn’t create positive experiences for travellers; it facilitates experiences, and we always ensure the traveller experience is put first. To ensure that the traveller has gone through a seamless onboarding process a deep integration with a CRM tool is essential. This can then be used to automate customer communications and build it into a wider sales funnel. Umi Digital has experience working with APIs from HubSpot and other leading CRM systems to deeply integrate booking/sales platforms to ensure information flow happens quickly and securely.